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Privacy Policy

Last updated: October 18, 2026

1. What we collect

Account data (email, name), the business data you enter (branches, prices, FAQs), and your customers' interactions through Kafo: calls and their transcripts, messages, bookings, and caller numbers — to run the service and its caller memory.

2. The pilot — your number, if you ask to join

If you ask to join the pilot, we keep your mobile number or email for one purpose: contacting you when the pilot opens. It is used for nothing else, shared with nobody, and deleted on your request.

3. How we use it

To operate and improve the AI receptionist, to show records and analytics in your business dashboard, and to notify you when something needs you. We do not sell your data or your customers' data to anyone.

4. Processing and providers

Data is stored with a secure cloud database provider, and voice conversations are processed by a voice-technology provider and AI models only as needed to run the service. All providers are contractually bound to protect the data.

5. The voice demo on our website

When you use the voice demo on our website, your microphone audio is sent to our voice-technology provider for processing, and the conversation may be retained under that provider’s terms. The demo is optional and starts only after you grant your browser’s microphone permission.

6. Recordings

Every voice call is processed by our voice-technology provider to run the service, and that provider may retain the audio under its own terms, regardless of your settings. The recording setting in your dashboard controls only whether recordings and transcripts are kept inside your business account for you to listen back to; it does not stop the processing. The spoken notice that the call is recorded is played at the start of every call on your business line and cannot be turned off.

7. Retention and deletion

We keep data while your account is active. When the account closes, business data is deleted or anonymized within a reasonable period, keeping only what the law requires us to keep (such as billing records). To delete your business: email support@kafo.ai from the address on your account with the subject “Delete my business”. The AI receptionist stops answering as soon as we confirm the request, and your business data is deleted or anonymized as described above.

8. Your rights

You can request a copy, correction, or deletion of your data by contacting us. We comply with the Saudi Personal Data Protection Law (PDPL).

9. Security

We enforce strict tenant isolation at the database level, encryption in transit and at rest, and limited access inside the team.

10. Cookies and browser storage

Necessary, always on: the sign in cookies that keep you logged into the dashboard (set by our authentication provider, Supabase, for up to 400 days), and kafo_consent, which stores your cookie choice for six months. Your browser also keeps a few settings that never leave your device: the dashboard theme, unsaved drafts of the enterprise form, and where the partner companion was on the page.

Only with your permission, the Remembering you choice: kafo_v, a random visitor id that lets Kafo greet you by name and pick up your last thread when you talk to it again (one year), and kafo_ref, the code of the partner whose link brought you here (90 days), used to credit that partner. If you decline, neither is stored, and talking to Kafo still works. You can change or withdraw your choice at any time from Cookie settings in the footer; withdrawing deletes both cookies.

We set no advertising or analytics cookies and load no third party trackers. When something breaks, an error report goes to Sentry through our own domain, without cookies and without personal identifiers, so we can fix it. The voice connection to ElevenLabs opens only when you start a call and sets no cookies in your browser.

11. Contact

For any privacy request: support@kafo.ai — the service is provided by 7VN Intelligence LLC, Wyoming, USA.